India – Consumer Education and Research Center and Voluntary Organization in the Interest of Consumers EduIndia – Consumer Education and Research Center and Voluntary Organization in the Interest of Consumers
Dear Sir/ Madam ,
I am not questioning the company's policy regarding the change in tariff or scheme or withdrawl of any facility promised at the time of taking connection . My only query is regarding the notification of the change of scheme. If it was done by sending one sms I feel it is not justified in the times of large number of unsolicited sms's (which donot seem to stop even after requesting to stop them) simply sending an sms to this effect could be overlooked by many thus denying a person the knowledge of the change or withdrawl of a facility which has there been from the start of connection, in my case about 3 years back.This kind of customer service in which there is no way to ascertain that the customer have read the message and can exercise their choice of schemes in due time is a bad practice and a top company like yours should not indulge in such practices. Regards . Dr. Prashant Jain
On 2/8/07, 121@airtelindia.com <121@airtelindia.com> wrote:
Dear Mr. Jain,Thank you for contacting Airtel contact center.This is with reference to your below mentioned Email. We would like to inform you that as per the company policy Free sms Pack 150 has been withdrawn w.e.f 23/11/2006 and all the applicable discounts are already given on your account.Thus,no waiver is applicable on your account regarding the same.Further, if you want to activate 150 sms Pack kindly send SMS "SMS19" in which you will get (local+national) sms on monthly rental of Rs. 19 or "SMS11" to 700 in which you will get only local sms free on monthly rental of Rs.11.We appreciate your valuable subscription with Airtel and it will always be our constant endeavor to serve you better.For further assistance please reply back via email. However we can also be contacted through web on 121@airtelindia.com, sms 121 or phone supportservices 121 (from Airtel mobile).We truly hope that the above details adequately address your query. Assuring you the best of our services. Warm Regards,LovelyBharti Airtel Customer Care---- Original Message ----Complaints Board Airtel Mobile Services
Dear Sir /MadamI have a post paid mobile connection of Airtel mobile services Indiathrough Account no. 107-103540877. They have charged me for SMS while the connection I had was having free SMS pack. On talking to the customerservice executive Ms. Kanchan I was told the company had withdrawn the SMSpack on 23rd Nov 06.. Since no such notification of the company was received by customers I asked her to register my complaint and give me a complaintno. which she refused . on being asked the number of her superiorexecutives she refused to give the number . What is the way out for the customer ?Dr. Prashant
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